Support


IpasU Support

(If you have questions beyond what is covered here, please email IpasU@ipas.org or check out the IpasU User Guide, which walks learners through the process of logging in and taking courses in the IpasU system.)

Profiles and Accounts

How do I get a login for the our learning site?
Email IpasU@ipas.org. We will aim to have your account set up within 3 working days. If not we will contact you.

I forgot my password, how can I reset it?
Visit the Courses page, and click Reset Password on the right. An email will be sent to you with a new password.

How can I change my password?
After logging in, click on the User Profile button on the top right (the image of a person); this will give you options to change your personal settings including your password.

English is not my first language. Can I change the language of the text on the IpasU portal once I log in?

Yes! After you log-in to IpasU, click on the small person icon on the top right-hand corner of the screen. On the “User Preferences” tab you will see a drop down menu to choose your “Language.” Select from the drop down your native language. Click “submit” to save all changes. Note: Doing this ONLY changes the instructional language on the portal—it does NOT translate courses. Currently IpasU only offers courses in English and Spanish.

Courses

How do I enroll in a Learning course?
Once you are logged in, click on the Learning Center tab, you will then see a link to browse or search courses. Click on the course you would like to register for. The course will show an Enroll button that you can use to register for the course.

How long do the courses take?
This information is available for some courses but not all. When you click on the course, if the information is available, it will be shown on the enrollment page. Times vary from course to course, but all are flexible in that you can return to where you last left off and move at your own personal pace.

Can I resume a course where I left off?
The courses offer the option to save your location within a course and return to it later. If you wish to resume a course later on, click the Bookmark icon within a course and your current location will be saved. The next time you login and access that course, you will be returned to your bookmarked location.

How do I print a course certificate?

When you are logged into the system, follow the below steps:

  1. Hover over the “Learning Center” tab at the top of the screen. Click on “My Learning History.”
  2. Click on the box on the left-hand side of the course for which you want to print a certificate.
  3. From the drop down menu above the list of courses select “Print detailed transcripts.”
  4. Click print (on the top left hand side of the pop up)—that is your “certificate”.

General

How can I get help if I am having difficulties?

If you are having difficulties registering for IpasU or accessing courses, send an e-mail with your name, contact information, the computer system and type of internet access you are using and specific information about the problems you are having to IpasU@ipas.org. The more detail you provide, the more easily our technical support team can assist you.

IpasU courses use popup windows to display course content. If you are unable to access individual IpasU courses, first check that you have disabled popup blockers on your system.

I can’t access the courses – when I click the title, all I see is a blank page.

IpasU courses make use of pop-up windows. Pop-ups are screens of information that “pop up” at a smaller size when you are browsing the internet. Although pop-up blockers were designed to halt unwanted advertising pop-ups, they also may interfere with pop-up windows that you want to access, like those used in IpasU courses. Before taking the courses on our site, these must be disabled. (If you wish, you can enable them again after taking a course.)

Different pop-up blockers work in different ways. The following instructions with help disable popup blockers in the most common browsers:

  • Internet Explorer: Click on the Tools button (or Tools menu item) and choose Internet Options. Then Click on the Privacy tab and un-check the box labeled “Turn on the pop-up blocker”.
  • Firefox default: Under the Tools menu item, select Options. Under Web Features, uncheck the box marked “Block pop-up windows.”

We also suggest that you access IpasU on Internet Explorer using compatibility mode. This article will help walk you through how to turn this setting on: http://support.microsoft.com/kb/2536204.

What technology do I need to use IpasU?

All you need to take courses on IpasU is a computer that is connected to the internet and a web browser. IpasU is designed to work across the globe for users with both fast and slow internet connections. Some courses have optional audio and/or video that require speakers or a headset; however no required content is provided through audio or video technologies.

There is more information I would like to learn on IpasU; how can I request other courses?

Ipas will be adding more courses to IpasU over time. If there is key information you want, please let us know by emailing IpasU@ipas.org.

About Ipas and IpasU

What is Ipas?

Ipas is an international organization that works around the world to increase women’s ability to exercise their sexual and reproductive rights, and to reduce abortion-related deaths and injuries. Ipas believes that women everywhere must have the opportunity to determine their futures, care for their families and manage their fertility. Over the past 40 years, Ipas has established itself as a leader in clinical training for postabortion and abortion care for reproductive health care providers, primarily in the developing world. For more information visit www.ipas.org.

For whom are the courses on IpasU intended?

The courses on IpasU are intended primarily for clinicians (physicians, nurses, midwives already in-service and those still in training), and those who work with them. However, anyone working in the area of women’s reproductive health and rights is welcome to learn. Some courses contain graphic clinical material.

Why should I take courses on IpasU?

IpasU provides a unique opportunity to learn about key topics related to provision of safe abortion and postabortion care. This information is the most up-to-date clinical information available from Ipas’s clinical review staff, and courses will continue to be updated as new evidence emerges. In some cases, IpasU may have more up-to-date information that Ipas print materials.

IpasU also provides an efficient way to familiarize yourself with important information before clinical training, so that face-to-face training can focus on hands-on clinical practice and feedback.